Earlier this year, we returned to our roots as Nova Scotia Gaming Corporation.
While our name has changed, our mandate remains the same. We are committed to ensure a responsible, accountable and sustainable gaming industry. Our Social Responsibility Charter guides us under five pillars: responsible gambling, integrity and security, citizens and community, corporate governance and stakeholder relationships.
Looking back on the past year, we’re proud of the work we’ve accomplished with our two operating partners, Atlantic Lottery and Great Canadian Gaming Corporation.
Join us in a look back at accomplishments in our 2018 Community Report.
Let’s continue the good work in 2019.
Responsible Gambling is about providing information so people can make informed decisions about their play, including choosing to play or not.
NSGC is acknowledged as a leader in responsible gambling and created and introduced responsible gambling programs where none existed. Today, we deliver a suite of comprehensive responsible gambling programs.
Here are a few examples:
More than 50,000 visitors have stopped by our Responsible Gambling Resource Centres at the Halifax and Sydney casinos since 2005-06. Visitors leave with information on how to manage their play and where to go for help if they need it.
Our responsible gambling brochures are now available in: Arabic, English, French, Mandarin and Mi’kmaq.
Responsible Gambling Awareness Week is an annual event with a year-round message: the more you understand the game, the more likely it is to be a positive experience.
Awareness continues to grow. Here’s a look at how the campaign has performed for the last three years:
Number of people who visited yourbestbet.ca during the campaign:
Number of people who tested their responsible gambling knowledge:
In our most recent campaign, 89% of Nova Scotians said the campaign was important for people to think about.
Both the Halifax and Sydney casinos maintained their RG Check Accreditation in 2018. This program for land-based casinos was created by the Responsible Gambling Council, an independent non-profit organization dedicated to the prevention of problem gambling.
The RG Check Accreditation process involves an extensive independent review of responsible gambling programs, including Voluntary Self-Exclusion. Based on recommendations by experts and best practices in other jurisdictions, we are working to improve Voluntary Self-Exclusion in 2019.
We work with over 1,300 ticket and video lottery retailers. These include Legions and small businesses employing Nova Scotians.
Additionally, there are more than 500 direct jobs in Nova Scotia’s regulated gaming industry.
If you work in the gaming business, responsible gambling training is mandatory, and 100% of retailers and NSGC staff are trained in responsible gambling, annually.
New games in all of NSGC’s business lines were made available to Nova Scotians over the past year.
Part of NSGC’s role is to complete a Social Responsibility Assessment on every new initiative before it launches. In 2017-18, we completed 550 assessments.
We offer games that are fair and honest. We provide information about how games work and the odds of winning. We also protect privacy rights and personal information.
Find out what we’re doing to make sure this is what players experience in Nova Scotia.
We don’t take any chances when it comes to the integrity and security of lottery tickets sold in Nova Scotia.
When an error was detected with some Breakopen tickets, we moved quickly to recall the product because it was the right thing to do. The error affected less than one per cent of all Breakopen tickets, but we have a zero tolerance for product defects.
Today, players have a full suite of Breakopen products to enjoy.
If someone chooses to gamble, they should know the odds of winning always favour the house. If they decide to play, they have a right to expect the game to be fair and honest, secure and free from tampering, and that prizes go to the rightful owner.
Lottery products are fun, and make great gifts, but only for adults.
NSGC and its ticket lottery operator, Atlantic Lottery, take measures to ensure Nova Scotians understand that lottery products are sold to adults 19 and older.
We also participate in the McGill University Holiday Campaign to promote age-appropriate gift-giving and ensure lottery products are not given to minors as gifts.
NSGC manages compliance with age of majority rules, and we have policies in place to ensure all retailers comply with those rules year-round.
Casinos have an important role to play when it comes to identifying possible incidents of money laundering.
NSGC works closely with its casino operator to make sure Casino Nova Scotia is compliant with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) reporting requirements.
A recent third-party review found Casino Nova Scotia is meeting its obligations when it comes to anti-money laundering.
We work to connect with the citizens and communities where we live and work. We also believe that good corporate citizenship starts in the community. That is why we support community initiatives as part of our social responsibility commitment.
See our commitments in the community for this past year:
Support4Sport is a designated ticket lottery program that makes meaningful impact in Nova Scotia’s sport community. Since its inception the program has contributed nearly $38 million to support amateur athletes, coaches, officials, and community sport organizations, and over 125,000 Nova Scotians benefit each year.
NSGC provides funding to Sport Nova Scotia who manages the program. Working together, these are a few of the great events we’ve supported:
Work is set to begin for the Cantley Village Recreation Association, winner of the ‘Grow your game’ online contest put on by NSGC and Sport Nova Scotia in 2016. Cantley Village won the top prize of $10,000 after earning more than 30,000 votes and finished its accessible playground in September 2018.
Support4Culture is a designated lottery program that supports arts, culture and heritage in communities across Nova Scotia. The program was introduced in 2013 and has contributed more than $12 million to 370 artists and community arts and organizations.
Support4Culture funds are distributed through the Department of Culture, Communities and Heritage. A number of projects were supported in 2018, such as:
Nova Scotians are happy to help each other and give to good causes.
In 2017-18, Nova Scotians donated more than $125,000 to good causes, including Special Olympics in Clare and New Glasgow, and YMCA locations in Sydney and Port Hawkesbury.
NSGC supports these events through the Support4Communities program. We helped organizations host 14 successful Monte Carlo nights last year. We trained volunteers and helped promote the fundraising events.
In partnership with the Alcohol Gaming Fuel Tobacco Division (AGFTD), NSGC has hosted seminars on how to host charitable gaming fundraisers.
Learn how to host Casino-themed Monte Carlo Nights in your community by attending a community seminar in 2019. Check support4communities.ca for future events.
Good governance is associated with achieving better outcomes. It means being transparent and accountable. The way we conduct business is held to the highest ethical standards and we are responsible to the government and people of Nova Scotia.
Find out how we’re meeting that responsibility:
Our staff and Board of Directors are comprised of people who put social responsibility at the forefront of everything we do.
We are grateful for the contributions of all our Board members, past and present. The following are our current Board members:
Board expenses are posted on NSGC’s website along with those of senior leadership.
There are just under 300 small businesses across the province that offer video lottery in their establishments. These businesses are trained on how to help players make informed decisions, and each terminal has mandatory responsible gambling features.
If a location closes, the terminals are permanently removed as part of Nova Scotia’s attrition policy. Since it was introduced in 2011, more than 170 video lottery terminals have been removed from the market.
Our business is conducted with the help and involvement of a large number of partners. Each relationship is a tangible asset of our organization. We respect and learn from the experiences and expertise of our many stakeholders. Working together provides the best opportunities to advance our social responsibility agenda.
See how we’re working together with stakeholders:
Great Canadian Gaming Corporation continues to provide high-calibre experiences at both Casino Nova Scotia locations. And, the Halifax and Sydney casinos have made improvements which has resulted in a 15.6% increase in casino visitation in 2017-18.
Most recently, in the Halifax casino, the revitalization included the Station, a new bar area called 3Sixty, and the Schooner Showroom which is providing high-level performance acts and exciting new entertainment choices for Nova Scotians.
NSGC is proud to work with non-profit, community-based organizations.
Prescott Group is one example. It creates meaningful work opportunities for adults with intellectual disabilities in Nova Scotia.
NSGC is proud to sponsor a wide-variety of events throughout the province. Some examples include:
NSGC works collaboratively with stakeholders to deliver on our commitment to maintain a sustainable, socially responsible and accountable approach to gambling. In the last year, we provided $6.6 million for the prevention, education and treatment of problem gambling. We worked closely with the Finance and Treasury Board, the regulator (Alcohol Gaming Fuel and Tobacco division of Service Nova Scotia) and Casino Nova Scotia to recommend improvements to the Voluntary Self-Exclusion program.